Do you want to excel in customer service?

Create fantastic customer experiences, work with the latest AI technology, and get the chance to develop and grow in your role? Then you should apply to us at Releasy!

About the position

• As a Customer Service Representative with us, you will be the face of Releasy and our client SL, which has overall responsibility for public transport in the Stockholm region.
• You will be the primary point of contact for customers via calls, emails, and chat.
• Your main tasks include handling customer inquiries and resolving any issues with a focus on meeting customer needs.
• You will assist with travel planning, lost items, and other issues that may arise in public transport.
• You will also work with customer service over the counter and be out among travelers.
• Your main goal is to actively work to ensure high customer satisfaction and create memorable experiences for our customers.

To give you a good introduction to the job, the employment begins with a 10-day training combined with practical work. It is a constantly learning and developing environment where you will learn new things and grow over time.

The position is a permanent employment that starts with a 6-month probationary period. There are varying working hours scheduled within the assignment's opening hours, which are Monday-Sunday 06:00-23:00. Training starts on 2026-01-19.

Qualifications and skills

• Fluent Swedish in speech and writing.
• Good knowledge of English both orally and in writing.
• Good computer and system skills.
• Strong communication skills.
• Previous experience in customer service or sales is an advantage.
• Good knowledge of Stockholm and previous experience in public transport or travel planning is a plus, but not a requirement.

We are looking for someone who is self-driven and has a strong passion for delivering first-class customer service. You are motivated to work towards goals and strive to achieve excellent results. You have a natural ability to foresee problems and find practical solutions. Additionally, you can handle stress and quickly adapt to new situations in your daily work environment.

Application and process

Are you the one we are looking for? Send in your application today! Applications are processed continuously, which means the position may be filled before the application deadline.

At Releasy, it is important that every application is handled fairly and objectively. To ensure that we recruit the right employees, we use a structured recruitment process.

The process begins with selection questions where we ensure that the basic requirements for the position are met. You will then receive an invitation for a background check, which you will retrieve and review before deciding whether to share it with the recruiters. Automated systems may be involved in the process, but all decisions are made by people. We conduct background checks to ensure a safe and fair recruitment process. This is part of our quality work and helps us create a safe working environment for both our customers and employees.

If you proceed in the process, you will be invited to tests and interviews, where we focus on evaluating your skills and potential to succeed in the role. We also conduct digital reference checks to verify previous experiences and gain a broader picture of your work capacity.

If you have any questions about the position, please contact the responsible recruiter at: [email protected]

We handle our recruitment internally and kindly ask recruitment agencies not to contact us.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecommunications, media, e-commerce, travel, and public services. Releasy manages its clients' customer service and sales across all channels, including social media, chat, email, and phone. Releasy operates in Sweden, Norway, and Finland with approximately 1800 employees.